Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please report this issue to us.
Wrong size – Once an order has been sent to production it is sent to our Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or you ordered the wrong size or color, Beach Scenes is not responsible and will not offer replacements or refunds. You are responsible for ensuring the right information is provided. If you have any sizing queries please contact us prior to finalising your purchase and we will be happy to provide guidance. Sizing charts are provided on the product pages for your reference and convenience.
Wrong Address – Please ensure the delivery address details you have provided are complete and correct and are for a physical location (not a PO Box). If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven’t registered an account on our site and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and without us issuing a refund.
Beach Scenes does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Faulty or Poor Quality Product – If you believe a product delivered is of a poor quality or damaged, please contact us and we will be happy to review the product, and if determined to be found faulty or of a poor quality a replacement or refund will be provided of the same size and style. If the same product cannot be provided you will be offered a refund. Please ensure you contact us within 4 weeks of receiving the product to make a claim on a product.
Returned by Customer – It is best to contact us before returning any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.
Delayed Postage – Postage may vary from country to country, and international ordered (outside of the USA) may suffer delays due to postage issues. Please note that while every effort is made to ensure your product arrives in the earliest possible timeframe, we cannot be responsible for any delays in postage and will not offer a refund due to a delay in postage. While every effort is made to ensure tracking is provided on every order, if a parcel is considered lost for any reason it is advised to contact the courier company first and we will be happy to work with the courier company and the customer to find a suitable resolution for the customer.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.